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Digital Solutions
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Fire Suppression
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Fire Detection
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Global Directory

Support Contacts

Solutions for Products and Systems

Our highly-trained technical and product specialists deliver customized support and information tailored to meet your needs.

Access Control

CEMSystems

Support Options for CEM Systems

Phone and Email: EMEA Technical Support   |  Asia Pacific Technical Support

Website: www.cemsys.com

Technical Library (Login Required)

Innometriks

Support Option (Email) for Kantech and Software House hardware and software

Global Email Support: access-support@jci.com

Kantech

Support Options for Kantech

Phone  |  Email  |  Global Contact details

Website: www.kantech.com

Technical Library

Software Downloads (Login Required)

SoftwareHouse

Support Options for Software House

Phone  |  Email  |  Global Contact details

Website: www.swhouse.com

Technical Library

Software Downloads (Login Required)

Intrusion Detection

BentelSecurity

Support Options for Bentel Security Panels and Receivers

Phone and Email: EMEA Technical Support  |  Asia Pacific Technical Support

Email: intrusion-support@jci.com

Website: www.bentelsecurity.com

Technical Library

DSC

Support Options for DSC Panels

Phone: Global Contact Details

Phone: +1-800-387-3630 (North America)

Email: intrusion-support@jci.com

Website: www.dsc.com

Technical Library

Drivers and Software (Login Required)

Sur-Gard

Support Options for Sur-Gard Receivers

Phone: +1-800-503-5869 (North America)

Email: sgfieldsupport@jci.com

Website: www.sur-gard.com

Technical Library

Drivers and Software (Login Required)

Visonic

Support Options for Visonic Panels and Receivers

Phone and Email: EMEA Technical Support |  Asia Pacific Technical Support

Email: intrusion-support@jci.com

Website: www.visonic.com

Technical Library

Connect 24

Support Options for Communicators and Services

Phone: +1-888-955-5583 (Canada)  |  +1-888-251-7458 (USA)

Email: customerservice@connect24.com

Website: www.connect24.com

Technical Bulletins (Login Required)

Qolsis, quality of life logo

Support Options for Qolsys Panels

Phone: +1-855-476-5797 (North America)

Email: techsupport@qolsys.com

Website: www.qolsys.com

Video Surveillance

AmericanDynamic

Support Options

Phone and Email: Global Contact Details

Website: http://www.americandynamics.net/ 

Technical Library

Software Downloads (Login Required)

Exacq

Support Options

Phone: North America:+1-317-845-5710 (option 2 - English)  |  Global Contact Details

Website: www.exacq.com

Support Form  |  Knowledge Base

Manuals  |  Software Downloads

Converged Solutions

Connected Partner Program

Inquiries on the Connected Partner Program for C•Cure 9000, CEM Systems, DSC, exacq, Illustra, Kantech, American Dynamics, victor, and VideoEdge.

Email: connectedpartnerprogram@jci.com

Website: connectedpartnerprogram.partnerproducts.com

Cyber Solutions

Inquiries or reporting a potential vulnerability.

Email: productsecurity@jci.com

Website: www.johnsoncontrols.com/cyber-solutions

Contact Us